Our Response to Coronavirus

Monday, March 16, 2020

We Are Here and Ready to Help 

As our local communities, state, and the world beyond us continue to adapt to the threat posed to us by the coronavirus (COVID-19), our focus has turned sharply from “business as usual” to the health and safety of our staff, customers, and vendors.

New Safety Measures and Protocols 

We are taking multiple steps to hopefully get ahead of the virus and lessen its impact on Asheville and Hendersonville, where our residents live and our local businesses operate.

Effective, Monday, March 16, 2020, we will close our offices to the public. If you need to be in touch with us, please call, email, or text. We are here!

We will continue to do our jobs and be available to you, and we ask that you call, email, or text us when you have questions or concerns. Much of our work is already handled by electronic means, and during this unprecedented time, we will continue to rely on it. Many applications, leases, maintenance requests, and general questions are managed electronically.

If you wish to pay your rent online instead of dropping it by the office, please use the link on our home page; you are also welcomed to mail it the old-fashioned way (PO Box 8757, Asheville, NC, 28814)! If you wish to report a maintenance issue, we invite you to use the “Maintenance Request” link, also on our website.

By its very nature, maintenance is a hands-on element of our work and requires special attention. For a minimum of the next two weeks, only emergency and vacant-unit maintenance will be performed. All non-essential and minor maintenance will be logged and addressed at a later date.

We will continue to show available rental units, but we will show them only when they are vacant.

Stay safe, wash your hands, keep your distance, and check in on your neighbors if you’re able. None of us have ever gone through such a thing as this, so we’re all learning as we go. Let’s all do our very best to be kind and patient with each other!