Our Response to Coronavirus

Monday, March 16, 2020

We Are Here and Ready to Help 

As our local communities, state, and the world beyond us continue to adapt to the threat posed to us by the coronavirus (COVID-19), our focus has turned sharply from “business as usual” to the health and safety of our staff, customers, and vendors.

New Safety Measures and Protocols 

We are taking multiple steps to hopefully get ahead of the virus and lessen its impact on Asheville and Hendersonville, where our residents live and our local businesses operate.

We closed our offices to the public effective Monday, March 16, 2020. If you need to be in touch with us, please call, email, or text. We are here!

During this time, we are continuing to schedule tours of our rental properties. Our leasing agents are wearing masks during every tour, and we ask that everyone wears a mask during these appointments. This is a precaution we are taking to respectfully protect our leasing agents and you as well.

We will continue to do our jobs and be available to you, and we ask that you call, email, or text us when you have questions or concerns. Much of our work is already handled by electronic means, and during this unprecedented time, we will continue to rely on it. Many applications, leases, maintenance requests, and general questions are managed electronically.

If you wish to pay your rent online instead of dropping it by the office, please use the link on our home page; you are also welcomed to mail it the old-fashioned way! If you wish to report a maintenance issue, we invite you to use the “Maintenance Request” link, also on our website.

By its very nature, maintenance is a hands-on element of our work and requires special attention. For the short-term foreseeable future, only emergency and vacant-unit maintenance will be performed. All non-essential and minor maintenance will be logged and addressed at a later date.

We are able to show some of our available rental units, but we will show them only when they are vacant and if they have exterior entry doors; we are not able to show units that have interior entry doors off a hallway.

Stay safe, wash your hands, keep your distance, and check in on your neighbors if you’re able. None of us have ever gone through such a thing as this, so we’re all learning as we go. Let’s all do our very best to be kind and patient with each other!

Help for the Unemployed 

Please read the descriptions of the three programs outlined below and select the one(s) that are likely to be applicable to you. The Pandemic Unemployment Assistance program, PUA, is the one that will assist people who are typically not eligible for unemployment, including the self-employed and independent contractors. The NCDES should be set up to process claims beginning April 25, so acquaint yourself with the program now and be ready to apply.

NCDES plans to implement the three programs — which will benefit workers currently receiving NC unemployment benefits as well as the self-employed and gig economy workers — in the following order of priority. 

  1. Federal Pandemic Unemployment Compensation (FPUC): This program provides an additional $600 in weekly unemployment insurance benefits to eligible claimants (in other words, everyone who is approved for state benefits). NCDES anticipates the first payments should go out by April 17. 
  2. Pandemic Unemployment Assistance (PUA): This program provides benefits for some workers who aren't typically eligible for regular unemployment insurance — including the self-employed and independent contractors. NCDES said the system won't be ready to process claims for this program until around April 25. 
  3. Pandemic Emergency Unemployment Compensation (PEUC): PEUC provides up to 13 weeks of additional benefits for workers who have exhausted their state unemployment benefits. NCDES said they could not provide a timeline for this implementing this program.